Legal
Refund & Revision Policy
How revision requests, scope changes, and refund situations are handled for digital services.
Revision-first approach
The preferred approach is to resolve genuine service issues through correction and revision wherever practical, especially when the original requirement was shared correctly and the issue is within the agreed scope.
When refunds may be considered
Partial or full refunds may be considered if work has not started, if a booking cannot be fulfilled at all, or if a confirmed scope cannot be delivered due to an internal issue.
When refunds usually do not apply
Refunds usually do not apply to completed consultation time, work already delivered, delays caused by missing client information, or outcomes controlled by third-party institutions or platforms.
Scope changes
If your requirement changes substantially after work begins, the request may be treated as a new or expanded scope instead of a refund case.
How to request help
If you believe there is a service issue, contact support with your name, the service used, and a short explanation so the matter can be reviewed fairly.